PRIVACY POLICY
Last updated: 25/12/2025
Organic BBQ Charcoal Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or providing your personal information, you consent to the practices described in this Privacy Policy.
1. What Information We Collect
We may collect personal information including, but not limited to:
Name
Business name (if applicable)
Email address
Phone number
Billing and delivery addresses
Payment details (processed securely via third-party providers)
Order and purchase history
Enquiries and communications
Website usage data (such as cookies, IP address, and browser type)
We only collect personal information that is reasonably necessary for our business operations.
2. How We Collect Personal Information
We collect personal information when you:
Place an order (retail or wholesale)
Create an account
Submit a contact or enquiry form
Subscribe to marketing communications
Interact with our website
Information may be collected directly from you or automatically through website technologies.
3. How We Use Your Information
We use personal information to:
Process and fulfil orders
Communicate with you regarding purchases or enquiries
Manage wholesale and retail customer relationships
Improve our products, services, and website
Comply with legal and regulatory obligations
Send marketing communications where consent has been provided
You may opt out of marketing communications at any time.
4. Disclosure of Personal Information
We may disclose personal information to third parties including:
Delivery and logistics providers
Payment processors and financial institutions
Website hosting and IT service providers
Professional advisers (such as accountants or lawyers)
Government authorities where required by law
We do not sell, rent, or trade personal information to third parties.
5. Overseas Disclosure
Some service providers we use may store or process data overseas (for example, website hosting or payment platforms). Where this occurs, we take reasonable steps to ensure your personal information is protected in accordance with Australian privacy standards.
6. Cookies & Website Analytics
Our website may use cookies and similar technologies to:
Improve website functionality
Analyse website traffic and usage
Enhance user experience
You can disable cookies via your browser settings, though this may affect website functionality.
7. Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information is stored securely using appropriate physical, electronic, and administrative safeguards.
8. Access & Correction
You may request access to the personal information we hold about you or request corrections if the information is inaccurate, incomplete, or outdated.
Requests can be made via our Contact Us page. We will respond within a reasonable timeframe.
9. Data Retention
We retain personal information only for as long as necessary to fulfil business, legal, and regulatory requirements. When no longer required, information is securely destroyed or de-identified.
10. Complaints
If you believe your privacy has been breached, please contact us so we can attempt to resolve the issue promptly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
12. Contact Us
If you have any questions about this Privacy Policy or how Organic BBQ Charcoal Pty Ltd handles personal information, please contact us via the Contact Us page on our website.